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Critical Supply Chain Shortages and Disruptions in a Changing World - Emergency Preparedness Leadership Approach


Since the beginning of the COVID-19 pandemic in 2020, healthcare organizations have faced significant challenges in maintaining a healthy supply chain for medical supplies and pharmaceutical products. These challenges have not subsided and in fact, continue to increase in frequency, impacting nearly every category of supply - ranging from critical personal protective equipment (PPE), such as N95 respirators, used in the treatment of COVID-19 patients to IV contrast, to operating tourniquet cuffs. These critical supply shortages threaten patient care operations and require a strong response framework to minimize and mitigate disruptions to patient care and normal hospital operations.  Emergency Preparedness personnel are key leaders in managing these shortages because they have the appropriate experience, response framework and structures to act in a timely and organized manner, convening appropriate department subject matter experts from across an organization or healthcare system to develop a comprehensive approach and solution.  Given the increasing challenges and our changing world, it is critical that emergency preparedness teams integrate supply chain disruptions into existing plans and develop appropriate tools to mitigate associated impacts.

About the Presenters:






Jennifer Hendrickson, Director, Emergency Preparedness & Continuity, Mass General Brigham

Jennifer Hendrickson is the Director of Emergency Preparedness and Business Continuity for Mass General Brigham. She has over a decade of experience in developing and implementing innovative strategies to solve challenges in emergency preparedness, security, and continuity across a range of critical infrastructure sectors, including healthcare.  Jennifer has extensive experience leading emergency management and risk management programs in the Federal, State and Private Sector; this experience includes strategic planning, analyzing mitigation options and ensuring continuity of operations.  Recently, Jennifer worked in close collaboration with the MITRE team to implement a system-wide exercise to enhance downtime preparedness. Jennifer holds a M.A. in Global Security Studies from Johns Hopkins University and a B.A. in International Politics and Latin from Pennsylvania State University. 

Dave Reisman, Vice President, Emergency Preparedness & Continuity

David Reisman is the Vice President for Emergency Preparedness and Business Continuity at Mass General Brigham and the Associate Director of the Center for Disaster Medicine at Massachusetts General Hospital. In this role he leads the program that oversees strategy, operations and management of efforts to ensure that Mass General Brigham is prepared to respond to emergencies and protect patients, staff and the system’s health care facilities. David holds a bachelor’s degree in business administration from the University of Massachusetts at Amherst, a master’s degree in health care administration from The Ohio State University and is a Fellow of the American College of Healthcare Executive.

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