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What’s the Return On Investment for EM and BC in Healthcare? Determining Your Program’s ‘Worth’, in Dollars and Cents

Art Ditzel, EMT-P, PCP
Program Manager, Emergency Management Operations & Logistics, NewYork-Presbyterian 
Lance Lynch, MBA | CHEP | CBCP
Subject Matter Expert, Veoci


In many healthcare organizations, ‘Emergency Management’ is grossly underfunded, understaffed, or under-supported. Building support for an EM program in a hospital requires an approach that combines a few different pillars for justification. In this session, attendees can expect a thorough walkthrough of lenses they can use to focus on during their value proposition to their leadership group.



Arthur B. Ditzel, Jr is a retired Paramedic who started his career in 1992 in the New Jersey suburbs of New York City as a volunteer EMT and Firefighter. Mr. Ditzel attended Paramedic School at St. Vincent’s Hospital in NYC in 1999 and has worked as a paramedic in the New York City 911 system for hospital based EMS services as well as a Critical Care Paramedic at NewYork-Presbyterian Hospital specializing in pediatric and neonatal transportation. As Program Manager of Emergency Management Operations and Logistics for NewYork-Presbyterian Security & Emergency Management he over sees Emergency Management Operations and Emergency Preparedness Education across all campuses of the NewYork Presbyterian Healthcare Enterprise 

Mr. Ditzel has studied at various institutions with concentrations in Emergency Management, Business Continuity, Rescue, and Hazardous Materials. He is a FEMA certified Instructor in several disciplines as well as an NFPA Fire Service Instructor 1 (Pro Board certified) and is certified by the New Jersey Division of Fire Safety as an Incident Management Level 3 Specialist. He also serves as a contract instructor at FEMA’s Center for Domestic Preparedness in Anniston, Alabama. He is a certified Firefighter II, New York State, New Jersey (inactive) and Connecticut Paramedic and a New York Advanced Hazmat Tech. Mr.Ditzel lives in New Jersey with his wife and children, and continues volunteer his time as a Life Member of the Tenafly Fire Department. 

Lance Lynch is a healthcare emergency preparedness and business continuity subject matter expert. He's spent the past 18 years in emergency management, response, and preparedness. In addition to directing and managing multiple hospital emergency management and business continuity programs, he has either chaired or been heavily involved with his local healthcare coalitions. 


Most recently, Lance has chaired the Regional Emergency Preparedness Committee with the North Central Texas Trauma and Regional Advisory Council. Lance is also an active participant in the both the Northern Texas Association of Continuity Professionals and Greater Houston Association of Continuity Professionals, and an active member of of the American College of Healthcare Executives. 


Lance is currently lending value to healthcare organizations’ resilience initiatives as the Healthcare Sales Leaders and SME for Veoci, Inc. He holds a Master of Business Administration from Spring Arbor University, a Certified Healthcare Emergency Professional credential from IBFCSM, a Certified Business Continuity Professional credential from Disaster Recovery Institute International, and lives in Fort Worth. 

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